e-Mail Services FAQ
e-Mail Services will keep you up to date with your account activity. You will automatically be notified when; an overdraft occurs, an item is returned, when your loan is past due or when your certificate is ready to mature. You can also set up your own “E-Lerts” for when a specific check clears, when a user specified amount is withdrawn or deposited from your account. You will also receive credit union notifications such as E-Statements, newsletter availability and credit union correspondence. We will auto enroll everyone with an active GCU online account on December 17, 2014. Should you choose not to be enrolled, simply call us after December 17, 2014 and ask to be opted out. Please note that if you choose to opt out of E-Mail Services and keep GCU Online you will incur a $5.00 per month fee for receiving paper statements as E-Mail Services is a requirement for electronic statement access.
What is e-Mail Services?
e-Mail Services is a new service for our members that lets you subscribe to electronic delivery of most credit union notifications such as eStatements, credit union correspondence, and account alerts.
What are the benefits of using e-Mail Services?
e-Mail notifications are securely delivered electronically which replaces postal mail items that may be subject to theft and subsequent identity theft.
e-Mail notifications also eliminates paper contributing to an eco-friendly Go Green environment and less paper clutter in your home.
e-Mail notifications are speedy! Receive instant account notifications and alerts instead of waiting for postal mail. If you travel, this is a valuable service while away from home.
How can I subscribe to e-Mail Services?
We will auto-enroll everyone with a valid email address on our system on December 17, 2014 and you can select your preferences via Home Banking or by contacting us.
What if I don’t want to be enrolled in e-Mail Services at this time?
No problem! If you do not want to participate at this time, log into Home Banking and unsubscribe beginning December 17, 2014. You will begin to receive paper statements rather than E-Statements as e-Mail service is a requirement for E-Statements. A monthly fee of $5 will apply for accounts that are enrolled in Home Banking and not enrolled e-Mail services.
What if I previously unsubscribed but now wish to participate in e-Mail Services?
Log into Home Banking and re-enroll. Go to Access Accounts tab, then e-Notifications tab. The enrollment process is user-friendly. If you find you need help, please contact us.